5 Things to Consider When Choosing an eDiscovery Service Provider

 

It is very important to choose a suitable e-discovery provider to meet the needs of your case. Given the high cost of e-discovery, you should spend time identifying the best provider for the job. This Checklist provides steps and factors to follow before choosing one of the potential eDiscovery companies in the USA or document review providers.

What to do when choosing an eDiscovery Partner

What's more, evaluating a potential partner is asking the right questions, defining your expectations, and clearly communicating your requirements. The following tips will help you get started on the right path.

Envision the company as a partner

Explaining your expectations, the driving factors of your organization, and the nature of the litigation you usually face is time-consuming. In addition, moving from one company to another between data transfer, software licensing, and related costs can be costly and complex. Therefore, try to find a company that can meet your requirements for the near future and develops a relationship in which they serve as an extension of your team.

Focus on the core.

Ask for specific details about your experience with similar problems. If your problem is abnormal, legacy, or related to a proprietary data type, ask about the company's experience with that data type.

Even if a written case study is not available, your contacts should be able to describe your past successes in detail. If everything sounds like sunlight and roses, proceed with caution.

eDiscovery is rarely accurate, error-free, or easy, so ask eDiscovery companies how to fix the problem and ask for documentation about the processing time for the question and problem. Companies must have the will and ability to comply with certain metrics for acceptable levels of service.

Consider the price and more.

eDiscovery pricing has long been a controversial topic in the industry. The reason is that historically models have been complex and difficult to predict or control costs.

Modern managed service models provide better results, compare suppliers, and make it easier to understand the value that suppliers offer. Ask for a thorough analysis of the costs, but beyond that, ask about the technologies the company uses to reduce costs or increase efficiency.

Know about the Skills

Ask the company to explain the technology and why you want to use it for your case. In many situations, eDiscovery technology is "suitable for everyone". This means that one of a dozen platforms is suitable for email processing, but vendors still need to be able to present a solid case for the platform they use. And that case should be more detailed than the"Gold Standard."

Client Reference

This is the best and most important method to find eDiscovery vendors. Check the name of the lawyer who hired the provider and asks all the questions you need to know. What and how much data was included? How was the process? What software did they use? What happened? What problems were there? Was the client satisfied? Will they use that provider again? Do they regularly evaluate new providers, or do they stick with them for a period of time? So why? If not, why? How did the cost compare with other problems? Did you think it was too expensive? How about that? How will they assess the level of service they have received?

Final thoughts on choosing an affordable e-discovery provider

Spend time auditioning potential partners through test projects, focusing on data, facts, and real-world insights from trusted sources. In the long run, it is a worthwhile investment enough.

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